Telephony
In 2025 the UK copper PSTN network is being retired and all traditional phone lines (and the different services that run over these analogue phone lines) need to be upgraded to an IP based solution.
We have a PSTN Replacement Toolkit with multiple solutions for different customer requirements.
Our range of telephony products which includes SIP Trunks, Direct Routing, UK and International Numbering, Call Recording and SMS. In response to the PSTN Switch-off, we have added a PSTN replacement Toolkit.
Direct Routing For Microsft Teams
Direct Routing provides a PSTN solution for the Microsoft Teams Phone System. It allows users to make and receive UK and international calls to, and from, non-Teams users, without needing a hosted telephony system or PBX. We offer unlimited local call packages in 50+ countries. Direct Routing comes with a comprehensive management portal called SIP Manager and offers a cost-effective alternative to Microsoft’s Calling Plan. Key components of Direct Routing can be provisioned without needing to install Microsoft PowerShell.
Direct Routing
- Unlimited UK call package
- Competitive out-of-bundle call charges
- In-country local call packages
- Numbers available in 160+ countries
- Numbers in every UK area code
- Comprehensive management portal
- Automated configuration
- Microsoft Teams policy barod
Telephony Solution
Our Telephony is a hosted business telephone system built on the world’s leading cloud voice platform. We provide handsets, phone extensions, advanced call features and inclusive call packages. We also has a range of bolt-ons including call recording, call analytics and screen collaboration. Youou don’t need a physical telephone system in your office or traditional telephone lines anymore.
Deskphone (Poly & Yealink options available)
Premium Broadsoft licence
Unlimited standard UK mobile and landline calls
36-month
contract
Features
Potential Benefits
Premium Broadsoft licence
Our bundles come with a Premium Broadsoft licence and 45 features including Auto Attendant, busy lamp fields, Go Integrator, shared call appearance (up to 30 devices), voicemail, call forwarding, redial, DND, call pickup, hunt groups, hot-desking, call waiting and music on hold.
Webex
A Unified Communications/collaboration solution including: instant messaging, file sharing, collaborative spaces, IP calling features and enterprise-grade video conferencing.
Flexible monthly rental
You only pay for the extensions that you use and you can add and remove extensions depending on your needs. There are no software upgrade costs and if you need to move offices there is no box to re-install at the new site. Just pick up your handsets and plug them in.
Tailored packages
Choose from a range of zero CAPEX bundles where for one low monthly rental you will receive a Premium licence, your UK calls and a deskphone.
Keep your own numbers
We can port your existing numbers over to the Telephony platform and you can also choose any numbers from any part of the UK if you want to portray a local presence in a particular area. If you move premises, even to a different town or city you can keep your existing telephone numbers.
One number anywhere
Our system integrates desk and mobile phone services. Callers dial one number to reach your desk
phone and mobile phone simultaneously. Ongoing calls can be moved seamlessly from one phone to
another without hanging up and both phones share a single voice mail box enabling remote working.
With Telephony you can install handsets anywhere. If you have multiple sites, home workers or
sites or workers in other countries, all they need is a Telephony handset or Telephony software
on their PC, mobile or tablet and they can be part of the phone system. They can make internal and
external calls just the same as a user sat at a desk in your head office.
Reliable and secure service
The Telephony service has multiple platforms. In the unlikely event that one fails, the other takes over, minimising downtime and disruption.
Upgrades and bolt-ons
Telephony comes with a host of additional cloud applications that can be added or taken off per extension at any time. These include call queues, call recording, fax to email, connectors for your in-house software or CRM and call management, wall boarding software.
24/7 UK-based support
Our UK contact centre is available to you 24/7 if you have technical questions or need to report a fault.
SIP Trunks
SIP Trunks provide cost effective and reliable voice connectivity for your PBX with inclusive call packages and flexible contracts. SIP Trunks can
provide significant savings compared with PSTN. Our International SIP trunks are designed for high volume wholesale use. They can be
terminated anywhere in the world. International SIP trunks do not include inclusive minutes, but our international call rates are very
competitive
Features
Potential Benefits
Scalable
From 1 channel to 1000 channels. 1 channel provides the PBX with the ability to handle 1 simultaneous call.
Compatible
Compatible with a wide range of PBXs including Xelion, 3CX, Asterisk, Avaya, Astra, Cisco, Mitel, Samsung, Swyx, FreePBX and SpliceCom
Reliable
SIP Manager is hosted across two geographically diverse datacenters in London and Dublin. If one datacenter is offline, the other will take over and the service can still operate
UK calls
Our SIP Trunks are available with 5000 inclusive minutes to UK local and national numbers, 2000 minutes to UK 3, EE, O2 and Vodafone mobile numbers.
International calls
SIP Trunks provide extremely competitive international call rates when compared with other market leading SIP trunk providers
Keep your own numbers
We can port existing numbers or provide new geographic UK numbers.
Non-geographic numbers
03 and 08 inbound numbers are available
HA SIP
SIP Trunks offer high availability SIP and come with failover support. They can also support multiple IP addresses
International numbers
Our international numbers are available for inbound calling in 160+ countries, and outbound calling in 50+ countries with Emergency Services where available. Standard and freephone numbers are available
Two-Way Calling
Our Two-Way Calling plan includes local break-out and emergency services calling.
Region Zoned SIP channels
Region Zoned SIP channels enable customers to acquire two-way numbers on a per channel basis, not per-minute by selecting the appropriate channels based on their desired maximum concurrent calls on a SIP trunk
Call recording
Our call recording solution provides recording capabilities with flexible and secure controls on calls made via our SIP Trunks and Direct
Routing. Call recording can be activated using SIP Manager or SIP Wholesale portals
Features
Potential Benefits
User Access Control recordings
Ability to control who can access, download and archive call recordings
Audit Function
Provides information on who listened to, downloaded, shared and archived call recordings for audit purposes
Participant details (Teams Call Recording only)
nformation on all users participating in a call
Timeline feature (Teams Call Recording only)
Detailed information on the timeline of events during the call such as join, mute, unmute, speaker change etc
Pause/Resume Recordings (Teams Call Recording only)
Allows users to pause call recordings when confidential information is being provided.
Managed via API or portal
Can easily be integrated with other systems
SMS
Partners can send and receive SMS (Text Messages) via API or within our SIP Wholesale and SIP Manager portals.